Nikolaus Rath's Website

The RackSpace CloudFiles support is terrible and incompetent

Rackspace is rightfully praised for its use and development of open source technologies like OpenStack. However, I have had some rather shocking experiences when contacting their technical support. What I have seen was in fact sufficently bad for me to feel the need to document it here as a warning for others. The bottom line is, all support agents I was in contact with had minimal expertise (which is disappointing, but not that unusual), but (and this is the truly …